Contact
Talk to the export desk
Enquiries are answered by a person on the export team, in writing, within one working day (Monday to Friday, UTC+8). We do not route enquiries through a form service — this page posts to our own server.
Details
How to reach us
- Contact
- Danni Zhao, Export Sales Manager
- Telephone
- +86-21-5075 9030
- +86 159 6863 9521
- Office hours
- Monday–Friday 09:00–18:00, UTC+8
- Company
- Eggroll International Trade (Shanghai) Co., Ltd.
- Address
- Room 495, Floor 4, Building 3, No.171 Meisheng Road, China (Shanghai) Pilot Free Trade Zone, Pudong New Area, Shanghai 200131, China
What to put in a first enquiry
- Product — a model from our catalogue, a competitor link, a drawing or a photo
- Size in cm, and whether that is internal or external
- Construction — outer fabric, liner type, foam thickness, closure
- Print — method, colours, size and placement, plus artwork format
- Quantity and how it splits across colours
- Packaging — polybag, header card, hangtag, barcode
- Destination and delivery window, plus any compliance requirement
No drawing? Point at a model in the catalogue and list what you want changed. That is how most programmes start.
Before you write
Answers to the questions we get most
What is your minimum order quantity (MOQ)?
For a catalogue model in a stock colour the usual MOQ is 500 pieces per colour. Fully custom shapes with new patterns and tooling normally start at 1,000 pieces per colour, because fabric mills sell insulation liners and coated polyester in minimum dye lots. Small trial runs of 100–300 pieces are sometimes possible on lunch bags and pouches at a higher unit price — ask and we will tell you honestly whether it works.
How long does production take?
Counter samples take 7–12 days. Bulk production is typically 25–35 days after sample approval and deposit, measured from the day materials are booked. Peak season (July to October, before the Christmas shipping window) adds roughly a week, so plan backwards from your on-shelf date and add sea-freight transit of 28–40 days to Europe or the US East Coast.
What insulation do you use, and how long will a bag hold temperature?
Standard construction is a PEVA or TPU welded liner over EPE closed-cell foam; aluminium-foil-faced foam is used where a lower price point is needed. A 10 mm foam wall with a welded leak-proof liner and two gel packs holds refrigerated food below 8 °C for roughly 6–8 hours at 25 °C ambient. Thicker 15–20 mm walls, a zip storm flap and a light outer colour extend that. We publish this as a design range, not a marketing claim — we can run a timed temperature test on your approved sample and send you the log.
Can you match my brand colours and print my logo?
Yes. Screen printing, heat transfer, sublimation on polyester, embroidery, woven labels, silicone and PU patches, and full-surface sublimated fabric are all available. Send Pantone TCX or TPG references for fabric and Pantone C for print. Colour matching is done on a lab dip you approve before bulk dyeing.
Do you sell stock without customisation?
Yes. Every model in this catalogue exists as a tooled pattern, and many run in stock colourways. If you need a fast first order to test a market, ask for the current stock list before committing to a custom programme.